Questions merchants ask

Products and their options, collections, pages, blog posts, menus, policies, notifications, your theme’s texts, URLs, SEO titles and descriptions, image alt texts, and metafields your theme shows. Text written straight into your theme’s code is translated too: shoppers see it once Unlost is turned on in your theme.

Yes. Unlost translates your URLs, SEO titles, meta descriptions and image alt texts, so every language has its own pages. Shopify adds the hreflang tags that tell Google which language a page is in. That way Google, and AI assistants like ChatGPT, can show your store to shoppers in their own language.

Yes, including text written straight into the theme’s code. Most apps leave that in your own language.

A store with a few hundred products is usually done within an hour; a small store takes a few minutes. You can close the app while it runs.

On a paid plan, anything you save is translated in every language within a minute. Only new and changed texts are translated, so it stays cheap and fast.

Every language Shopify supports. You add languages in Shopify under Settings > Languages, and the app translates into them.

Words count once per language: 100 words translated into 3 languages count as 300. Your first full translation counts too, so pick a plan your whole store fits in. The Plans page shows how many words your store has.

Yes. A language keeps its place in your plan for 30 days after its last translation; after that you can choose another one. Larger plans include more languages.

Translating pauses until the next month, or until you choose a larger plan. Everything already translated stays in your store.

You keep what you paid for: your current plan runs until the end of the period you paid for, and the smaller plan starts after that.

Yes, every translation, including SEO titles, meta descriptions and URLs. Edit it in the app under All texts, or in Shopify itself. Your own edits are never overwritten. For wording that has to be the same everywhere, add it to the glossary.

Yes, with Shopify’s own tool: in Shopify, go to Settings > Languages and choose Export or Import. Unlost saves every translation in Shopify itself, so the file includes them, and translations you import are kept.

No, names stay as you wrote them, like a brand. You can switch that on in Settings.

Most themes have one in the header. If yours does not, the app can show a small one in a corner of every page.

Your translations stay in your Shopify store; they belong to you. Everything we stored is erased within 48 hours.