Support
One person reads every message
Write any time. You get an answer within one business day, usually sooner.
What to include
- Your store address, for example your-store.myshopify.com
- The language it happened in
- A link to the page or product it is about
- What you expected, and what you saw instead
A screenshot helps when something looks wrong. If translations stopped or a run failed, write “urgent” in the subject and we look at your store’s runs right away.
Before you write
Many questions have a quick answer on the FAQ page: what gets translated, how long the first translation takes, how plans and words work, and how to edit a translation yourself.
Account and data
To ask for a copy of your data or have it deleted, write from the address on your Shopify account. The privacy policy says what we store and for how long.