Privacy
What we store, and what we don’t
Last updated 17 September 2026 · Unlost - AI Language Translate, by Unlost Labs, Eindhoven, the Netherlands.
We translate the texts of your store, so those texts go to our translation providers. We do not collect data about your customers: no names, addresses, orders or payment details. Everything we store for your store is erased when you uninstall the app.
What we store
Your store address and access tokenTo read your texts and write translations back
Your settings, glossary and toneTo translate the way you want
Your texts and their translationsTo reuse earlier work and leave your own edits alone
A record of every runTo show progress and apply your plan’s monthly words
No cookies for tracking, no advertising, no analytics in the app.
Customer data
The app never asks Shopify for customer, order or payment data, and none is stored. If Shopify sends us a customer data request or deletion request on your behalf, we confirm that we hold nothing about that person.
Who else processes your texts
OpenAIUnited States · translating
AnthropicUnited States · proofreading
Hetzner OnlineGermany · server and database
Both AI providers process the texts to return a translation and do not use them to train their models. Transfers outside the EU rest on the European Commission’s standard contractual clauses.
How long we keep it
While the app is installedAs long as you use it, so translations stay consistent
After you uninstallErased within 48 hours
BackupsKept 14 days, then deleted
Security
Traffic runs over HTTPS. The server is reachable only over an encrypted connection with a key, the database is not reachable from the internet, and only Unlost Labs staff can reach it.
Your rights
You can ask for a copy of what we store for your store, have it corrected, or have it erased. Write to support@unlostlabs.com from the address on your Shopify account and we answer within 30 days. You can also complain to the Dutch data protection authority (Autoriteit Persoonsgegevens).
Changes
When this policy changes, the date at the top changes with it. Merchants are emailed about changes that matter to them.